1. What are the products that can be financed through AEON? 2. How to apply for AEON’s financing? 3. What are the requirements for applying AEON’s financing? 4. How long does it take to process the application? 5. How do I know the status of my application? 6. How much do I need to pay for monthly installment? 7. How do I pay my monthly installment? 8. How much is the late payment penalty fee? 9. What if I want to make a payment for early settlement? 10. What is AEON Express Card and what are its advantages? 11. What are the requirement and condition to get AEON Express Card? 12. How do I use the AEON Express Card? 13. What do I need to do to change my personal information? 16. What is meant by Service Fee? 17. Who will be charged a service fee? 18. How to Pay Service Fees? 19. What is Happy Point? How do I earn Happy Points? 23. How many points are worth for each grade? 24. How to use Happy Point? 25. How do I check the number of Happy Point? 26. I have made a transaction but the point have not increased 27. When will Happy Point be received? 28. Can the Happy Point I have exchanged be used for online & offline transactions? 29. What is a Virtual Account Transaction? 30. How to use Virtual Account services in Ecommerce? 31. Who can use the Virtual Account service? 32. Can customers use a Virtual Account number other than the BCA Bank VA number on Ecommerce? 33. Which e-commerce can use Virtual Account transactions with AEON Fast? 34. Why is the Virtual Account transaction still waiting for payment but successful in AEON Fast? 35. What if the Virtual Account transaction on Ecommerce is canceled by the merchant, but has been successful at AEON Fast?

1. What are the general requirements to apply for AEON CARD? 2. How can I apply for AEON Card? 3. What are the steps to apply for AEON CARD? 4. How do I check my application status? 5. How do I activate my AEON Card? 6. How do I use my AEON Card for the first time? 7. How do request or change my PIN number to my AEON Card? 8. What is the maximum cash advance withdrawal amount using AEON Card? 9. How do I pay my AEON Card Bill? 10. How much penalty do I need to pay for late AEON CARD payment? 11. What do I need to do if there is a mistake in my AEON Card billing statement? 12. What is AEON Happy Point? 13. How do I check and redeem my AEON Happy Point? 14. How do I report if my AEON CARD is lost or stolen? 15. What do I need to do if there are any changes on my personal data? 13. What is meant by Service Fee? 14. Who will be charged a service fee? 15. How to Pay Service Fees? 16. What is Happy Point 17. How do I find out the amount and exchange AEON Happy Points? 18. How is the bill calculated if the Credit Card is used Abroad?

1. What is AEON Fast mobile app? 2. How do I download and activate my AEON Fast app? 3. What do I need in order to have an account in the AEON Fast app? 4. Why can't I register in AEON Fast app. What should I do? 5. Can AEON Fast be used at all cities throughout Indonesia? 6. Can the AEON Fast app be filled when I do not have an internet connection? 7. How long is the approval process for the AEON Fast app application for Member Customer? 8. Can Member Customer request to increase its Member limit in AEON Fast app? 9. How do Non-Member customer apply through AEON Fast app? 10. How long does the process take to apply through AEON Fast app for Non-Member Customer? 11. What is the function of QR Code in AEON FAST app? 12. How do I transact with AEON Fast in-store for Member Customer? 13. How do I transact with AEON Fast in-store for Non-Member Customer? 14. Do I receive a proof of down payment and initial payment (if any) from the Merchant? 15. Will I be able to see my historical payment to AEON through the AEON Fast app? 16. If I do not have a smartphone but want to apply for AEON Credit consumer financing, what can I do to apply for AEON's consumer finance? 17. Can I borrow someone else's mobile phone's number for my consumer finance application? 18. If I do not have a smartphone and I use someone's number to download the AEON Fast application, will my application be processed? 19. Can I uninstall AEON Fast app after obtaining approval in my AEON Fast app? Then if I am interested again in using the AEON Fast app, can I download the application again and what should I do? 20. Is there a charge for using AEON FAST app? 21. Do I need confirm to AEON after making a payment for my installment? 22. Can I request an early settlement for my on-going credit agreement through AEON FAST app? 23. Does AEON Fast have data security measures? 24. Can I change their handphone number on AEON Fast app itself? 25. If I change my handphone, will I be able to move my AEON Fast application to my new handphone? 26. What is Happy Point? 27. How do I earn Happy Points? 28. Is there a time limit to use the Happy Point I get? 29. How many Happy Point do I get? 30. How many point are worth for each grade? 31. How to use Happy Point? 32. How do I check the number of Happy Point? 33. I have made a transaction but the points have not increased 34. When will Happy Point be received? 35. Can the Happy Point I have exchanged be used for online & offline transactions? 36. What is a Virtual Account Transaction? 37. How to use Virtual Account services in Ecommerce? 38. Who can use the Virtual Account service? 39. Can customers use a Virtual Account number other than the BCA Bank VA number on Ecommerce? 40. Which e-commerce can use Virtual Account transactions with AEON Fast? 41. Why is the Virtual Account transaction still waiting for payment but successful in AEON Fast? 42. What if the Virtual Account transaction on Ecommerce is canceled by the merchant, but has been successful at AEON Fast? 43. How is the bill calculated if the Credit Card is used Abroad?