AEON Kontak Kami

Your feedback and experience are important to us as we are committed to serve you better and continuously improve our services for you, our loyal customers.

We welcome you to share your information query, suggestion, or even complaint through the following contact channels:

  1. AEON Customer Service at (021) 2971 1000;
  2. e-mail at Customercare@aeon.co.id; or
  3. Through post mail:

PT AEON Credit Service Indonesia

Plaza Kuningan 3A Floor

Jl HR Rasuna Said Kav. C11-14

Setiabudi, Jakarta 12940 Indonesia

Attention : Customer Service Department

Please keep in mind to include the following information or have them ready as you are contacting our AEON Customer Service:

  1. Customer code/AEON Consumer Finance contract number/Credit Card number (if applicable)
  2. Full name
  3. A description of your concern

As regulated by Financial Services Authority (OJK), we will take follow up action on your complaint within 20 (twenty) working days, and, occasionally, it may be extended up to another 20 (twenty) working days through a written notification.